Effective Date: 19/5/2025
1. Introduction
Impact Alliance Care Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, telephone number, email address.
- Health Information: Medical history, treatment plans, health care provider information, and other health-related details necessary for providing care services.
- Payment Information: Billing details, insurance information, and payment history.
- Website Usage Data: IP addresses, browser types, operating systems, and browsing behavior on our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide you with home care services and support.
- Communication: To contact you regarding your care, respond to inquiries, and send important updates.
- Billing and Administration: To process payments, manage accounts, and fulfill administrative functions.
- Compliance: To comply with legal and regulatory requirements.
- Website Improvement: To enhance our website’s functionality and user experience.
4. Consent
We collect, use, and disclose your personal information only with your consent, except where otherwise permitted or required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
5. Disclosure of Your Information
We may disclose your personal information to:
- Health Care Providers: To coordinate and deliver care services.
- Third-Party Service Providers: Who perform services on our behalf, such as billing and IT support, under strict confidentiality agreements.
- Legal Authorities: When required to comply with legal obligations or court orders.
We do not sell or rent your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When no longer needed, information is securely destroyed or anonymized.
8. Access and Correction
You have the right to:
- Access: Request access to your personal information.
- Correction: Request corrections to inaccurate or incomplete information.
To exercise these rights, please contact us using the information provided below.
9. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
